www.Terendomnesti.com

Although usually associated with production activities and services, ISO 9001 should be considered the most effective management training programs. If we consider the desired outcome (learning) and training is only one form of service, product knowledge, skills and / or ability that has been achieved in the program participants. As with other services, delivery of training includes the processes of design, development, verification, validation, delivery and subsequent correction of continuous improvement. Therefore, when you try to apply the requirements of ISO 9001 and training activities, we see that hit particularly well in the generally accepted practice.

A fundamental objective of any quality system is to ensure that customer needs are met. To define these needs as they relate to education, we must first define the main client of this service – participating in the program. I used the term “primary customer” of this discussion, that many customers accessories may also be involved, including parents of the participant, the state support provided to the institution, and perhaps even the country where business is conducted (such as skills development contributes to national economy). In case of corporate training, we must also consider the needs of the employer, the industry they serve, and supervisors or other interested parties.

The list of potential customers can be as varied as the number of transactions that are available, the identification of two major clients and service is an important element of the initial assessment of needs and is critical to the overall success of any effort education.

Once the customers mentioned above are defined, their needs must be translated into terms that can be including the organization and further develop the activities measured individual competence. Typically, these needs are taken into account by defining statements of learning outcomes, commonly referred to as learning objectives. At the end of a specific part of the program (or the end of the program as a whole), the participant should be able to demonstrate a certain level is dominated by the content of the course, or be able to demonstrate the ability to perform a specific task or activities. To determine if these needs are met, the performance of participants in the whole process is monitored and at specific intervals, the individual’s ability to meet defined learning objectives is measured according to established criteria (in case of quizzes, tests, demonstrations or other valuation methods).

When considering which would require proper design, develop and document a system that complies with ISO 9001, we find that there is little difference in the approach to development requires the application of this system compared to the approaches commonly used to develop systems to treat production activities and other services. Proper planning should begin the process of re-key used by the institution or organization, their ability to meet customers’ needs above results, and their overall level of compliance with the requirements of ISO 9001.

system documentation required by ISO 9001, including the quality manual, and six of the “system” the formal requirements of ISO 9001 – Control of documents, files, control, internal audit, monitoring occurrences of corrective and preventive actions to everyone has a place in this system (as well as 19 different recording contracts ISO 9001), are equally important for this application with their counterparts in other sectors. Other documents deal with various activities of the organization is also required when there is a need to address the critical nature of the activities, and to ensure customer needs are defined.

Although ISO 9001 does not permit the organization, the exclusion can be found in Section 7, there are relatively few cases where such exclusion should be justified. Typical education and training activities include the design and development (instructional design), Purchasing (Materials and Services) Validation processes (pilot projects and peer review), owned by the customer (information), and also the control and measurement control instruments (quizzes and surveys). Although the specific processes used may vary in different organizations, and offers almost every sentence with the ISO 9001 could be applied.